Your privacy is something we take seriously at sky123. This page clearly and transparently explains how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We want you to genuinely understand your rights — not just accept another terms document you feel obligated to agree to.
This is our commitment — not just words on paper, but a daily practice you can verify and hold us to
All your personal data and financial transactions are protected with 256-bit SSL encryption in transit and AES-256 encryption at rest — the same standards used by Malaysian banking institutions and government agencies.
Sky123 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your privacy rights are protected under Malaysian law, which you may reference and enforce whenever necessary.
Sky123 has never sold, rented, or traded your personal data to any advertiser, marketing company, or third party — and we never will. Your data is used solely to operate your sky123 account and deliver our services.
Under the PDPA, you have the right to access, correct, and delete your personal data at any time. sky123 provides straightforward channels for exercising these rights without putting you through a burdensome process.
You can opt out of marketing communications from sky123 at any time with a single click. Unsubscribe requests are honoured within 48 hours, after which no promotional material will be sent to you.
Sky123 only collects data that is genuinely necessary to operate your account and meet legal requirements. We do not collect excessive data, do not store full credit card details, and do not track your activity outside the sky123 platform.
Transparency starts here — we list every category of data we collect, and exactly why we collect it
Collected during registration and KYC verification:
For account communication and verification:
For deposit and withdrawal processing:
To operate games and the VIP programme:
Collected automatically for security purposes:
From customer support interactions:
What We Do NOT Collect: sky123 does not store your full credit or debit card number. All payments are processed through registered third-party gateways (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX). sky123 receives only a transaction verification token — not your card details. We also do not collect biometric data, the content of private messages outside the platform, or financial information unrelated to your sky123 account.
This Privacy Policy ("Policy") is published by sky123 ("Company", "we", "us") and describes our privacy practices with respect to the collection, use, disclosure, storage and protection of your personal data when you use the sky123 platform, accessible via sky123.run and any related applications or services.
This policy applies to all users of the sky123 platform, including visitors browsing the website without an account, registered members with an active account, players who make deposits and use our gaming services, and individuals who contact our customer support team.
Sky123 is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) across all aspects of personal data processing. Beyond the PDPA, we also adhere to data protection requirements imposed by payment service providers, game providers, and regulatory bodies relevant to our operations.
Sky123 collects your personal data through three main channels:
A. Data You Provide Directly
B. Automatically Collected Data
C. Data from Third Parties
Sky123 uses your personal data only for legitimate purposes to which you have given consent. The following sets out the precise purposes for which your data is used:
Sky123 does not sell your personal data with anyone. However, we are required to share certain data with selected third parties in order to operate our services. All data sharing is limited to what is strictly necessary and is subject to rigorous confidentiality agreements.
Third parties that may receive your data include:
The security of your personal data is a technical priority we never compromise on at sky123. Here are the security measures we have in place:
Data Retention Period: sky123 retains your personal data for as long as your account remains active. After account closure, data is kept for a minimum of 5 years in line with Malaysia's legal requirements on AML and financial compliance. Data that is no longer needed after this period will be securely deleted or anonymised.
Sky123 uses cookies and similar tracking technologies to keep the platform running smoothly and to enhance the user experience. The following are the types of cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies will affect your ability to log in and use the core features of the sky123 platform. sky123 does not use third-party cookies for targeted advertising purposes.
In operating the sky123 platform for Malaysian players, some of your personal data may be stored or processed on servers located outside Malaysia, particularly in connection with the cloud infrastructure and international gaming providers we work with.
Sky123 ensures that any cross-border data transfers are carried out with appropriate safeguards, including:
By using the sky123 platform, you consent to such data transfers under the protection terms set out above.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you certain rights regarding the personal data held by sky123. We are committed to respecting and facilitating the exercise of these rights:
Sky123 is required under anti-money laundering (AML) and know-your-customer (KYC) regulations to collect and verify certain financial and identity information from users, particularly when transaction thresholds are exceeded or when activity warrants further review.
The KYC process at sky123 involves:
All KYC documents you submit to sky123 are stored with high-level encryption and are accessible only to our authorised compliance team. These documents are not shared with any party beyond what is required for verification and legal compliance purposes.
For payment methods, sky123 accepts deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX through Malaysian banks. We do not store your full debit or credit card details — all card transactions are processed directly by certified payment gateways.
Sky123 may send you marketing communications about promotions, new bonuses, tournaments, and the latest platform updates — but only if you have given your consent during registration or through your account settings at a later time.
Types of communications you may receive (subject to your consent):
Communications directly related to your account — such as transaction confirmations, security notifications, terms change notices, or customer support responses — are not considered marketing communications and cannot be unsubscribed from, as they are essential to the security of your account.
To opt out of marketing communications, you may: click the "Unsubscribe" link in any marketing email we send, update your communication preferences in your sky123 account settings, or contact support@sky123.run and request to be removed from our marketing list. Requests are processed within 48 hours.
Sky123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
When material amendments occur — meaning changes that significantly affect how we use your data or your rights — we will:
For minor changes such as language corrections or clarifications that do not alter the meaning, we may not send a separate notification. Your continued use of the sky123 platform after the effective date of any amendment constitutes your acceptance of the updated version of this Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how sky123 handles your personal data, please contact us through the channels below. Our team will respond within 24 hours for general enquiries, or within 3 business days for requests requiring a review of personal data.
We believe that open communication about privacy is the foundation of trust. Feel free to reach out to us — every privacy inquiry is taken seriously and handled by staff trained in Malaysia's PDPA compliance.
Have questions about your data? We're here to help. Reach us through any of the channels below and we'll respond promptly and clearly.
Under Malaysia's PDPA, you have the following rights, which sky123 is obligated to respect:
Request a copy of all personal data we hold about you. Processed within 21 days in accordance with the PDPA.
Correct any inaccurate or incomplete information. Simple changes can be made directly in your account settings.
Stop marketing communications at any time with a single click or by contacting us.
Ask us exactly why we collect any specific data and how it is used.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian PDPA Commissioner.
If your data is affected in any security incident, we are required to notify you promptly.
Answers to the most frequently asked privacy questions from sky123 users in Malaysia
Our Privacy Policy supports responsible gaming — not hinders it
Your deposit limit, loss limit, and session time settings are personal information that is not shared with anyone — including our own marketing team.
Your self-exclusion record is encrypted and accessible only to our compliance team. It is not used for any other purpose.
When you apply for self-exclusion, sky123 immediately removes you from all marketing communications lists without requiring a separate request.
If our systems detect risky gaming patterns, that information is used solely to reach out to you with support — it is not shared with any third party.
Register a free account today and experience a platform that truly values the privacy and data security of Malaysian players. Over 100,000 players have already trusted sky123 — now it's your turn.
18 years and above only. Gamble responsibly. By registering, you agree to the Terms & Conditions and our Privacy Policy.